AccountId: 011433970860
ContactId: e67a124b-270c-4d51-aafe-37a8b1396396
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 503899 ms
Total Talk Time (AGENT): 206296 ms
Total Talk Time (CUSTOMER): 243546 ms
Interruptions: 4
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/e67a124b-270c-4d51-aafe-37a8b1396396_20250411T16:14_UTC.wav
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[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] But gracia for elelela or conquigusto.
[CUSTOMER][NEUTRAL] [PII] or [PII].
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] You come with a pleasure.
[CUSTOMER][NEUTRAL] Mira er bueno tango una consultamiloque passesque stomando un unelectronico is queer respar pago pero ella ella you knowmodes.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm. OK. um, Kwale.
[CUSTOMER][NEUTRAL] Hello you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] What? What is it?
[AGENT][NEUTRAL] OK, my telephone and cascalajamaa de connect in numero de poliaparsac.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah, mumta say the center for the threat.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Chantic dressing.
[AGENT][NEUTRAL] OK, in the polia.
[CUSTOMER][NEUTRAL] You your.
[CUSTOMER][NEUTRAL] They settlelo qua I see it.
[CUSTOMER][NEUTRAL] Knowingtaos what in say M L A T.
[AGENT][NEUTRAL] OK, a moment.
[CUSTOMER][NEUTRAL] In corrasillo scient and espanoso sing.
[CUSTOMER][NEUTRAL] Dizzy.
[CUSTOMER][NEUTRAL] Um, they say asulto problemma facturacion passni fernando via er er numeral factorac taoreta cinco trente nusincuentesiete yes.
[CUSTOMER][NEUTRAL] Monto facturarecientos on the quasin.
[CUSTOMER][NEUTRAL] This monta peque rescu guoseariguose funariosus this.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Um, contactana compares to guar pro or the cameras informal without.
[CUSTOMER][NEUTRAL] los dire clamolaguer second part aldo respons facts clamos quest lataa ar.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] One moment.
[AGENT][NEUTRAL] OK, my verasofascimento ionicore electronico.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. uh Quallaac Service you.
[CUSTOMER][NEUTRAL] Ah, but at the moment.
[CUSTOMER][NEUTRAL] This a this enthusia the neroli to think.
[AGENT][NEUTRAL] OK, the seque monto unoorreciento unsecuarincolo for cuanto.
[CUSTOMER][NEUTRAL] E for Juarinado.
[AGENT][NEUTRAL] I want it.
[AGENT][NEUTRAL] OK, this aquevienne and Coro de parte de quien.
[CUSTOMER][NEUTRAL] The que quest diagnostic delolo examine it.
[AGENT][NEUTRAL] Oh, well.
[AGENT][NEUTRAL] Uh-huh. The comunic carse conquest nomorere clamoorbo re lamos.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] My number is so.
[CUSTOMER][NEUTRAL] Yeah, oh yeah.
[AGENT][NEUTRAL] Is senora jenni no sotronasesitamolos relamo papo de process cel provedo no nogenvia no podemo process.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] and no matter of fact it's 000 rescue renote sins.
[AGENT][NEUTRAL] It's a metro numeral. No, no, I said the quest quest and the physic and biosapanosotros yes the panotro es a numer no no sotroses the eos.
[CUSTOMER][NEUTRAL] Yeah, don't
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Why.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, Sabelo queer loqueueiraostrapajina noses reistra aesta todooriando lo quemorecivido.
[CUSTOMER][NEUTRAL] Hey, [PII]. See.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] It oh no here for it so yeah.
[AGENT][NEUTRAL] Do do do.
[CUSTOMER][NEUTRAL] Your soya you know on in Gre clamo the safa.
[AGENT][NEUTRAL] OK, no, no, no, emo tenemos uno peros the osel unico que resimo for the [PII] ENT inno socho pagamo has [PII] ENT. So loque nombia nologamo prosin no no no no no no avemoso solo and came inform myosita.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah, so.
[CUSTOMER][NEGATIVE] Parents come just me then come on.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, I, I just 19th.
[AGENT][NEUTRAL] OK, no, no
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] But I don't want to.
[AGENT][POSITIVE] It just decent and beat them.
[CUSTOMER][NEUTRAL] See tango correo and electronicoteustelo.
[AGENT][NEUTRAL] E esqueo nova senora Jenya noquiro quetenga travajode masilgo Islami maluo and porque untenogena correos your no nogen bian reclamo.
[AGENT][NEUTRAL] Not the name of [PII] porque el el correo electronico no no that no no podemosareo.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Yeah, so, but it that.
[CUSTOMER][POSITIVE] See Gita a Georgiani they go can I like for me numeral like how can be a course for you see I can apa him in one name via if your call [PII] enjoy that.
[AGENT][NEUTRAL] OK, loqueloquetiencaregallosaos de squeeia mocuteico used the titano estrapajina used the delioria ic canino Parese que Johan and biador the clamo que por favorberific conste aon de losta and biando and numer of the facts when the direction loan and biando tienne que machar latajeta.
[AGENT][NEUTRAL] Uh, noesisinearta per la parteta la lahoma ladi on the sin and can be a reclamo orn the facts get on the o and viare clamo so do lugares on the the o and via glamo and to uh solo verificlugacorreto epilecommoqueia for canbio que apor.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Gambian gambian Ioops pero uh siusabambi iso properelamo de he meleddo intrusionepoqueno solamente varedocumento so the hemelado.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEUTRAL] No, I got 5 goamo. Then I say Yamoyaoa want jamolio.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um,
[AGENT][POSITIVE] OK, see. No problem.
[CUSTOMER][NEUTRAL] Well, that's
[AGENT][NEUTRAL] No.