AccountId: 011433970860
ContactId: e6388f91-3de7-42ba-a066-54871f8142cf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5309 ms
Total Talk Time (AGENT): 4209 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/e6388f91-3de7-42ba-a066-54871f8142cf_20250331T20:40_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?