AccountId: 011433970860
ContactId: e611d05b-6284-47fe-a5f7-082e0f475875
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 382679 ms
Total Talk Time (AGENT): 117330 ms
Total Talk Time (CUSTOMER): 194732 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/e611d05b-6284-47fe-a5f7-082e0f475875_20250219T15:37_UTC.wav
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[AGENT][NEUTRAL] American Public Life. My number is [PII].
[CUSTOMER][NEGATIVE] I it doesn't do them.
[CUSTOMER][NEUTRAL] Hey [PII] Pala delfino Romero is a cell Roque.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mira er la preunta esta bogo uh travajava and una factoriame stuffing quese yama mama.
[CUSTOMER][NEUTRAL] Uh, no, I say I'm gonna own trackshamala company yeah pagan sibuanzaamente tata da.
[CUSTOMER][NEUTRAL] And toes nona cartatropomo pagando.
[CUSTOMER][NEUTRAL] It's a cubierto yeah no you.
[CUSTOMER][NEUTRAL] I yeah Isimoel paguasochodias in nomores we don't even a re pueta to down here mando poreso.
[AGENT][NEUTRAL] And see that call no matter the police.
[CUSTOMER][NEUTRAL] Uh, er de polia nolo emo porque mandamola la no no mandamo pacheques.
[AGENT][NEUTRAL] Yes, the la polias nombre de esposa.
[CUSTOMER][NEUTRAL] See, see, uh-huh, but yeah.
[AGENT][NEUTRAL] Q quality number is.
[CUSTOMER][NEUTRAL] I mean no so.
[CUSTOMER][NEUTRAL] Or choosing when Ios.
[CUSTOMER][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] You can take what is in.
[CUSTOMER][NEUTRAL] To again
[AGENT][NEUTRAL] Your number ispoa or phone.
[CUSTOMER][NEUTRAL] Pyama is Roque camposer and gua.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I guess I must get them.
[AGENT][NEUTRAL] Uh, it's in a queue verificasu chana sciento.
[CUSTOMER][NEUTRAL] Yes, you say that it's to see it.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] [PII] cinco.
[CUSTOMER][NEUTRAL] What she say in.
[AGENT][NEUTRAL] Inla directionic or electronica per hour.
[CUSTOMER][NEUTRAL] Because electronic way it says OK.
[CUSTOMER][POSITIVE] Yes, you say those aroma to come.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Bin la uh.
[CUSTOMER][NEUTRAL] Pero Cinco dete con con sincuentinue.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Other one.
[AGENT][POSITIVE] Graciemo inviro para continuar conesapolisa OK.
[CUSTOMER][NEUTRAL] See see for polia is acuvierto porlodia.
[AGENT][NEUTRAL] Quant
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Lobiamoel martes pasado el pas no este palante pas uh-huh.
[AGENT][NEUTRAL] And Lunes
[AGENT][NEUTRAL] My online bill.
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] Medijola una que quelomandara at [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, cecientos PO boxal was see no recuerdo lare mean.
[AGENT][NEUTRAL] Estela lomana and nombrede apple porquenos notemo officeinas in [PII].
[AGENT][NEUTRAL] So it depends on OK um.
[AGENT][NEUTRAL] Kilomando benefits in a car olos minian topoliacono sotros. So estanque que bioconoslepoda and numeral telephone connectorlos um on a persona espanol um porquese mase que pagoes a yosientosos nosehasabera nosiapagola polisa is a convertura miraleposum polia porque yayos active polia learta mhm.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] See,
[CUSTOMER][NEUTRAL] See, pa.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] yeah, yeah.
[AGENT][NEUTRAL] Those.
[CUSTOMER][NEUTRAL] Those get room.
[AGENT][NEUTRAL] Docinco Cinco.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cinco Ocho Uno.
[CUSTOMER][NEUTRAL] no sir.
[CUSTOMER][NEUTRAL] OK, those encuentincuentocho.
[AGENT][NEUTRAL] See no telephone of the benefits in a card um but I see ya malesa yo de uevo unochosientos.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] Quattronie.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Quattro Ochocinco saysodos para espano.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The cantaia mada compliccada fano sotros.
[AGENT][NEUTRAL] See Solaque um el seguro pero los cainista el seguro on the vase los pagositodoes benefits in a car.
[CUSTOMER][NEUTRAL] Troque see a benefits uh-huh I see uh-huhlomanda [PII].
[AGENT][NEUTRAL] See they can.
[AGENT][NEUTRAL] See so so the no moment.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][MIXED] So OK, to see, OK, but I was in a puer.
[AGENT][NEUTRAL] See one momento.
[CUSTOMER][NEUTRAL] Mhm. Gracias, [PII]. You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Suyu er gravada para control the cali.
[CUSTOMER][NEUTRAL] All I want is the Jamaa benefits in a card mere perla conquingusto.
[CUSTOMER][NEUTRAL] Elas yesterday.