AccountId: 011433970860
ContactId: e60f1791-c16e-48cf-be96-6c4d8e4421a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45090 ms
Total Talk Time (AGENT): 8590 ms
Total Talk Time (CUSTOMER): 9870 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/e60f1791-c16e-48cf-be96-6c4d8e4421a6_20250217T15:38_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I'm calling the um status of a claim. I have the claim number.
[AGENT][NEUTRAL] OK, I can help you with the claim. Can I get your name and your number please?
[CUSTOMER][NEGATIVE] Yes ma'am, your phone is kinda breaking up.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Tourists