AccountId: 011433970860
ContactId: e5bbe571-fde4-4cc0-a0b3-3674c7e6eae9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 423640 ms
Total Talk Time (AGENT): 186697 ms
Total Talk Time (CUSTOMER): 181046 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/e5bbe571-fde4-4cc0-a0b3-3674c7e6eae9_20250605T15:02_UTC.wav
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[AGENT][NEUTRAL] One of the years con [PII].
[CUSTOMER][NEUTRAL] Yeah, send me number my prices.
[AGENT][NEUTRAL] One of the like the.
[CUSTOMER][NEUTRAL] But I said she's just stay with you.
[CUSTOMER][NEGATIVE] Con con delay.
[AGENT][NEUTRAL] OK, bus cando ester sits no deposaconapele.
[CUSTOMER][NEUTRAL] It's a no matter there is a group of.
[AGENT][NEUTRAL] Citgo outpatient certificate number well in hospitals her number for esos.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] uh-huh, OK, I'll say roe.
[CUSTOMER][NEUTRAL] They or anything?
[CUSTOMER][NEUTRAL] Docenores er.
[CUSTOMER][NEUTRAL] M L Ocho.
[AGENT][NEGATIVE] Perrero.
[CUSTOMER][NEUTRAL] OK, crovente, no croventecenoventrem o.
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] Chere sayuno redo [PII] rent erase.
[AGENT][NEUTRAL] No democracy.
[CUSTOMER][NEUTRAL] And may the strikenrore [PII].
[AGENT][NEUTRAL] To get the police in the contraspect to a therapya correct.
[CUSTOMER][NEUTRAL] He's in your, mhm.
[AGENT][NEUTRAL] The carnea.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Uh but if you
[CUSTOMER][NEUTRAL] I don't?
[AGENT][NEUTRAL] Then from a circular way over in momento solamente una beca the covertupagoest a disclaimer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] It beneficial by that.
[CUSTOMER][NEUTRAL] It should not, uh-huh.
[AGENT][POSITIVE] Yeah man, let's go with you.
[CUSTOMER][NEUTRAL] It's gonna take.
[AGENT][NEUTRAL] Alfero disclaimer is in the momentolaga acque there.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's loquesipula la poliargo no guarantee el pagoda revisallo is aversis CS uh un beneficio que corrido.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] El beneficio de trape physica esta suheto al beneficio maximo.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK la poli the paraservicios Abulare patient de quientoso la resora.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, la pren me this is a la semanaheterapiao por see I mean the cope.
[CUSTOMER][NEUTRAL] A condo the Florida blue.
[CUSTOMER][NEUTRAL] Who says school and it's also in cases in Cooladis or I meanmeto cappaga it's also in cases in Coolades.
[AGENT][NEUTRAL] The emo.
[CUSTOMER][NEUTRAL] So I meannessesita on commodi.
[CUSTOMER][NEUTRAL] Homon I mean fiendes for one neap no paca que espolas.
[CUSTOMER][NEUTRAL] He's a look at [PII].
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Basado bassad and poula er rape physica el copago de la rape physica Copago silo ocosa applicaos but the so principal ricercuvierto bajo beneficio de quiola de reo la rapiphysics.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] OK, you can aparla quiros just take a condo and then inform employ me so it's so sin is melona.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sistepalos servicios er bueno eos the visa reclamo enuno reno sotros uh revisamos relamo is applicarios beneficios de cuaddo la polisa.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Clarestacios and bien limo el el potheticapagosamenteal provedor la rape physica no celerio.
[AGENT][NEUTRAL] Um, kind of set for you.
[CUSTOMER][NEUTRAL] In a paga.
[AGENT][NEUTRAL] Then the and and the rela.
[AGENT][NEUTRAL] That.
[CUSTOMER][NEUTRAL] Listed you look on it sorry Lito, OK.
[AGENT][NEUTRAL] You put
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] don't see you look on your name. [PII] is a lot.
[AGENT][NEUTRAL] striker.
[CUSTOMER][NEUTRAL] No, you a boy not I never was you know.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Indian.
[CUSTOMER][NEUTRAL] And so yaa so yeah, I think they look at you they niqueman then el reclamo beside this you la cojono, OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No senornaammasammas una preunta condo novalos doctores you know paga.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, so decopagoes or no.
[AGENT][NEUTRAL] Elpado de la visa and no estacuertola bala polis in embargo doctor [PII] le liremiento esta via es ese retamento condo bajo el beneficial polia.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Buenopolocrinolodo bars examines er C el seo de Florida no cia didouruna party reno it was algo a part or no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] E cerravisado e los beneficio for the replicado deli.
[CUSTOMER][NEUTRAL] OK, OK, buenos enos mucha debasque.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Got it. OK, bye.