AccountId: 011433970860
ContactId: e5941a8c-4ba3-4381-b05a-9f5609b14b77
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63130 ms
Total Talk Time (AGENT): 10710 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/e5941a8c-4ba3-4381-b05a-9f5609b14b77_20250610T22:39_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APO this is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.