AccountId: 011433970860
ContactId: e552b176-3c96-4cdb-a71f-eafc6bccbea3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3740 ms
Total Talk Time (AGENT): 3140 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/e552b176-3c96-4cdb-a71f-eafc6bccbea3_20250224T15:17_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help?