AccountId: 011433970860
ContactId: e528ff94-b07e-472c-adf1-7c8f2be259f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50680 ms
Total Talk Time (AGENT): 19160 ms
Total Talk Time (CUSTOMER): 22506 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/e528ff94-b07e-472c-adf1-7c8f2be259f0_20250613T13:45_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Uh yes, I'm, uh, been a customer of APO for several years and.
[CUSTOMER][NEGATIVE] I always use my username to get into your website uh that doesn't work anymore.
[CUSTOMER][NEUTRAL] Uh, looks like they requiring a.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Email address, does that mean I need to reregister?
[AGENT][NEUTRAL] Yes, um, about 3 weeks ago, we launched a new website. So yes, sir, you'll just click on create OSC.
[AGENT][NEUTRAL] Um, account and
[AGENT][NEUTRAL] Sign up with your email, which will be the same email you had attached to the old one, and it'll sync the two together.
[CUSTOMER][POSITIVE] OK, all right, good, good, good to know that. I wish I had known that before. Thank you.
[AGENT][POSITIVE] You're welcome.