AccountId: 011433970860
ContactId: e5037b5c-aacd-4539-a737-daa67a574cd5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 46900 ms
Total Talk Time (AGENT): 18330 ms
Total Talk Time (CUSTOMER): 26428 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=3.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/e5037b5c-aacd-4539-a737-daa67a574cd5_20250207T16:47_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII]. I'm calling from the broker Associated Financial Consultants, and I just have a really quick question. Um, I just uploaded a claim into the portal and I was just curious of is there like a rough estimate of how long it takes to process once it's uploaded.
[AGENT][NEUTRAL] Normal turnaround time is anywhere from 7 to 10 business days, but it doesn't necessarily take as long.
[CUSTOMER][POSITIVE] OK perfect.
[AGENT][NEUTRAL] Yes, ma'am.
[CUSTOMER][POSITIVE] That's all I needed it was an easy question.
[AGENT][NEUTRAL] OK. Is there anything else I can assist you with?
[CUSTOMER][POSITIVE] No, that's it. I appreciate. I hope you have a good Friday.
[AGENT][POSITIVE] [PII], you're so welcome, and thank you for calling American Public Life. Have a great weekend. Bye-bye.
[CUSTOMER][NEUTRAL] You too bye bye.