AccountId: 011433970860
ContactId: e4d8b051-479a-4f8d-b89a-48cd65cf553c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 381690 ms
Total Talk Time (AGENT): 141549 ms
Total Talk Time (CUSTOMER): 140091 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/e4d8b051-479a-4f8d-b89a-48cd65cf553c_20250102T19:49_UTC.wav
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[AGENT][NEUTRAL] Good I just your man American Public life. My name is [PII] there.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um, just a young mando parasaver sin seguro mecure parao compra ella alia [PII].
[AGENT][NEUTRAL] OK, I put that policy number of the policy, sir.
[CUSTOMER][NEUTRAL] let me say one more.
[CUSTOMER][NEGATIVE] Crodosincuenticinco.
[CUSTOMER][NEUTRAL] Venticinco Chantigua.
[AGENT][NEUTRAL] It's a nombre nasiento.
[CUSTOMER][NEUTRAL] Challennial que batistausto settiembrese mil decienta noventicte.
[AGENT][NEUTRAL] I yes he's the number at telephone portal.
[CUSTOMER][NEUTRAL] Doire reserosteocho cuatro er dress.
[AGENT][NEUTRAL] In my car reionic or electronico.
[CUSTOMER][NEUTRAL] Hey uno set a cuatro colonial retri this isietaos uno lancaster.
[CUSTOMER][NEUTRAL] Morreo Chalenisbatita aroba punto.
[AGENT][NEUTRAL] Graciasijoque queresa verstura Palos medicamentos.
[AGENT][NEUTRAL] OK, I'm gonna just a moment.
[AGENT][NEUTRAL] Sotapolia le curedizola is polos medicamentosilloquepore mandala el rescio paraquele regresenosesozolares um.
[CUSTOMER][NEUTRAL] Yeah querecio.
[AGENT][NEGATIVE] So la reclamacion de differentes maneras puede manalloorfas um osepocrivinatrapajina de Apeles I em mede mama public punto come yeruna cuenta conno sotrosisvira documento dea farma the
[AGENT][NEUTRAL] To be let the receiver.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And la la pajina what.
[AGENT][NEUTRAL] Uh-huh, it's IME uh-huh, mhm, Public.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] M
[CUSTOMER][NEUTRAL] Public.
[AGENT][NEUTRAL] Mhm.com.
[CUSTOMER][NEUTRAL] OK, I am a public comosierra publico in a panion no.
[AGENT][NEUTRAL] C Companiama American public, uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Punto
[AGENT][NEUTRAL] Concor electronico uh-huh see conecor electronicocute media es quebasa registar.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] I trays and quesada and que emo reel segurola person via a.
[CUSTOMER][NEUTRAL] Erase alrio and to moque.
[AGENT][NEUTRAL] Seasonalant is a los beneficios as the carresima nos relamo pre it's a poli poliaimmitada um lonico que cureson las cuatro visitasal medio le curesin cuenta dolares um porcada visititas a cuatro alao.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, at the end of that mass.
[CUSTOMER][NEUTRAL] Paulgelimita.
[AGENT][NEUTRAL] Seasonal poli alimitada mhm.
[CUSTOMER][NEUTRAL] OK, at the end ofay unegen propodo puelicapaguo the delvieno mire barrasada.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] See porques, um, see yao quesi paraqueueda cubrilos gastos yes soloueda loqueres mandaos um la fatura de tayada conel dinostico Parezas quatro visitas parareresaleos de los in cuentaolares so puecobralos in cuenta resosos protovier unaturaelcovierno or what part.
[CUSTOMER][NEUTRAL] OK, via the polomanda la la la reta.
[AGENT][NEUTRAL] Um, see ayo de papia factura de taada conel dinostico.
[CUSTOMER][NEUTRAL] Mm, OK, OK, OK.
[AGENT][NEUTRAL] Mhm yesgriamos um.
[CUSTOMER][NEUTRAL] Maybe
[AGENT][NEUTRAL] No sincuenta por visa mhm quere mandalas quatro junta sas regresamo las quatro.
[AGENT][NEUTRAL] No cuent mhm.
[CUSTOMER][NEUTRAL] OK, and that's like.
[CUSTOMER][NEGATIVE] OK, and don't say, yeah, I am mad because you look at the moca una fatura detalaa.
[AGENT][NEUTRAL] See goal diagnostic.
[CUSTOMER][NEUTRAL] I I that's.
[AGENT][NEGATIVE] Enosova so the vis pas papeles queosan barrazada.
[CUSTOMER][NEUTRAL] Uh-huh, yeah.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When you see my gray and the boy relada.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm. Hello ma.
[CUSTOMER][NEUTRAL] So graciapolada.
[AGENT][NEUTRAL] You know when the act that is being my American publicly bye.
[CUSTOMER][POSITIVE] Thank you.