AccountId: 011433970860
ContactId: e4b2c975-f4bf-414d-8431-1948fd2c8e90
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114000 ms
Total Talk Time (AGENT): 38489 ms
Total Talk Time (CUSTOMER): 63366 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/e4b2c975-f4bf-414d-8431-1948fd2c8e90_20250609T15:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi [PII] my name is [PII]. I'm calling from an agent's office um due to the new login system, um, I was able to get our agent, you know, logged in with the new system just fine, but they're having to change the email on our agency because we can't use the same email, you know, for both logins.
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] Um, is there a way, can I get the statement that came out a little about a week ago? Um, there's always one, you know, right after the [PII] of the month, and then there's one at the [PII] and.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, may I get a copy of ours? I need you we are, of course, um.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] But um you know every day it's you know I said that I'd be notified once it's done and I'm sure I will because because y'all are good about that but anyway, yeah, our commission person she's like.
[CUSTOMER][NEUTRAL] You know, can I get that one too, so, alright, well, well, I'm calling.
[AGENT][POSITIVE] Yeah, absolutely. What, what is your agency name?
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] A Financial Wealth Inc.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, and if you just if you could send an email, we just have to have a copy of a request that someone wanted to receive the commission. If you could send an email to [PII], then we can get that taken care of for you and send you a copy of it.
[CUSTOMER][POSITIVE] Wonderful.
[CUSTOMER][POSITIVE] OK, I will do that thank you very much.
[AGENT][POSITIVE] Of course thank you [PII] have a great rest of your day.
[CUSTOMER][POSITIVE] You too, [PII] thanks bye bye.
[AGENT][NEUTRAL] Bye-bye.