AccountId: 011433970860
ContactId: e4767f74-f06c-4327-aa24-82376db3f181
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 110489 ms
Total Talk Time (AGENT): 59564 ms
Total Talk Time (CUSTOMER): 25087 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/e4767f74-f06c-4327-aa24-82376db3f181_20250121T17:47_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], it's [PII]. Uh, [PII], I had requested, uh, a utilization report, uh, with you guys about a week ago. I was wondering how long it takes to get it. This was, uh, for APL for for APL's, uh, utilization report for Integra Solutions and IMV.
[AGENT][NEUTRAL] What?
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Let me see if I have it out here. Hang on just a second. I know we were closed Monday and I know we submitted that. I know [PII] had that, so hang on just a second. Let me see if it's, I can see where that out here.
[AGENT][NEUTRAL] In processing, let's see.
[AGENT][NEUTRAL] Our entire reflect. OK, let's see.
[AGENT][NEUTRAL] January at the notes real quick.
[AGENT][NEUTRAL] It's been requested. It doesn't look like it's actually completed just yet because [PII] sent it over looks like on Friday.
[AGENT][NEUTRAL] Coming on stuff. I'm just looking to see if there's any other updates on it. Doesn't look like it's completed just yet. Um, usually hopefully it will get, we were closed yesterday, so I'm assuming it'll be today or tomorrow when they get it finalized. Usually takes about 48 business hours. So I'll, um, I'll ask them if they can, uh, get this completed, um, pretty quickly for you, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, yeah, we're trying to wrap up a bunch of stuff so we're hoping to get it.
[AGENT][NEUTRAL] OK, I'll let him know.
[CUSTOMER][POSITIVE] All right thank you very much.
[AGENT][POSITIVE] Uh, thank you. Bye-bye.
[CUSTOMER][NEUTRAL] Bye bye.