AccountId: 011433970860
ContactId: e46b5a4c-157d-4a1a-a34d-0cfe4d90dca1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 138330 ms
Total Talk Time (AGENT): 54135 ms
Total Talk Time (CUSTOMER): 63930 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.8, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/e46b5a4c-157d-4a1a-a34d-0cfe4d90dca1_20250414T18:06_UTC.wav
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[AGENT][NEGATIVE] That's just me a mad American public life. Nores [PII].
[CUSTOMER][NEUTRAL] Well, I wanna start them and I'm on sale uh maybe a mando porque febrero vetidoser you don't wanna make handslopitan.
[CUSTOMER][NEUTRAL] Yeah, don't say you know [PII] [PII].
[CUSTOMER][NEGATIVE] And don't send me home the peso don't get on.
[AGENT][NEUTRAL] OK, I put that call is the number of the police.
[CUSTOMER][NEUTRAL] The what they see er errodosincuento ota.
[AGENT][NEUTRAL] Insoor.
[CUSTOMER][NEUTRAL] Perodo as de noventao.
[AGENT][NEUTRAL] My cards to the Rexion or electronico.
[CUSTOMER][NEUTRAL] Larro [PII] are you my puntos.
[AGENT][NEUTRAL] Gracias [PII] for emergencia you know presentlata.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, so, um, loqueeriamarlesa is a numer on the learel either essemimo de polite lesosnos and bien la reclamacion as que pael porquesi nosteva quesela reclamacion is on barrios and documentosquebamosa neitar.
[CUSTOMER][NEGATIVE] Oh una una pore me la er lata so no er a lot soque power part but a me no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] No, no masquemoseario que um quenos and bien el primeroyos in cargan de manos la reclamacion.
[CUSTOMER][NEUTRAL] OK, they said OK, I'm man.
[CUSTOMER][NEUTRAL] Oh yes, it's about the Amaral hospital.
[AGENT][NEUTRAL] Croquesa.
[CUSTOMER][NEUTRAL] Well, no, the [PII] is a big.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, maybe that. OK, Muchisimarainos.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] No, yeah, maybe I.
[AGENT][NEUTRAL] OK, one gracious at [PII] bye.
[CUSTOMER][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] What?