AccountId: 011433970860
ContactId: e459498d-78cd-49e8-8e3a-c23f0d087909
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 310470 ms
Total Talk Time (AGENT): 126253 ms
Total Talk Time (CUSTOMER): 129319 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/e459498d-78cd-49e8-8e3a-c23f0d087909_20250310T13:36_UTC.wav
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[AGENT][NEGATIVE] We're one of the rapelegu.
[CUSTOMER][NEUTRAL] One of the number I have.
[AGENT][NEUTRAL] Moro.
[CUSTOMER][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] Turbo.
[CUSTOMER][NEUTRAL] Equesita.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I guess que tecuta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] Uh, I'm a.
[CUSTOMER][NEUTRAL] Pay your ID?
[AGENT][NEUTRAL] The parasalgo and a part of outpatient number or
[CUSTOMER][NEUTRAL] I was, I out in hospital in outpatient. I don't know.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And the outpatients sincuentaocho trentauno sincuentaocho Melle Ocho.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, Senor.
[CUSTOMER][NEUTRAL] Cirocin cin rea er cinco er Miami Florida reredos.
[AGENT][NEUTRAL] Which is you know electronic.
[CUSTOMER][NEUTRAL] Oh Gallardolaetra hey the [PII] [PII].
[AGENT][NEUTRAL] It is immigra ver uh beneficio ques the police in the respect to uh pro and medical que are correct.
[CUSTOMER][NEUTRAL] See crealandoopia unoopiaque lao lauro and the coin cinco creo macinco del medio.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] a disclaimer.
[AGENT][NEUTRAL] The alpaca merio.
[AGENT][NEUTRAL] This.
[AGENT][NEUTRAL] It's a pole maximo de milking into to zola desalano para cervicios ambulaioclue no estallemita uh cervicio de diagnosticos and hospitales infoillias MRIs.
[AGENT][POSITIVE] Eos and in a clinic office in a doctor el copago de la bisita, uh, I love medics.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Baado line for maquela poliabinda no debris pagoer rio no es lepoa guarant the momento.
[CUSTOMER][NEUTRAL] So you're with me and.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] tapeque prose no carapeldaul momento.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] It's not
[AGENT][NEUTRAL] uh ac seno somoso or gap prete con respect of beneficio.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No that.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] The Walmart.
[CUSTOMER][NEUTRAL] She talking about like go yo.