AccountId: 011433970860
ContactId: e432ec60-e924-44ad-8da1-28d842b023ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131550 ms
Total Talk Time (AGENT): 75786 ms
Total Talk Time (CUSTOMER): 42060 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/e432ec60-e924-44ad-8da1-28d842b023ba_20250210T15:45_UTC.wav
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[AGENT][POSITIVE] Every one of the gracias apeleiamalipodar.
[CUSTOMER][NEUTRAL] Gras is Alicia and is he a benefits for forward.
[AGENT][NEUTRAL] Congo soar.
[CUSTOMER][NEUTRAL] Marta.
[AGENT][NEUTRAL] Marta yeah the teleo.
[CUSTOMER][NEUTRAL] Trecero cinco doste cinco sincuente cinco cinco.
[AGENT][NEUTRAL] Graciasala numero de la polia.
[CUSTOMER][NEGATIVE] See is zero initres.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sincuente Cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No intecincosero.
[AGENT][POSITIVE] Gracius.
[CUSTOMER][NEUTRAL] M L A Ocho.
[AGENT][NEUTRAL] OK, gracies ecomos paciente.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] Uh, Gustavo Rocha Ferrerodo de loche and I see it.
[AGENT][POSITIVE] OK, gracias puaidarte con el Hibilianor [PII] La Palisa diva.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And PSO Premier de de Julio dosmil Beres deullia Secondaria de la Segures principal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See, can you verify because the office visit is acuerto.
[AGENT][NEUTRAL] OK, of it.
[AGENT][NEGATIVE] For la consulta no I beneficials pero la polia um uh any beneficials for prosermientos or tratamientos echosen la faina.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] OK, perfect. Do cuanto beneficio.
[AGENT][NEUTRAL] Uh, so the lapa beneficial as the Milologists podia.
[CUSTOMER][NEUTRAL] Per day, OK.
[AGENT][NEUTRAL] Mhm, is there some verification on the beneficials no guaranteesado deargo.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, perfect. Well go ahead referencia was conto no alicia.
[AGENT][NEUTRAL] I mean nobody love it really.
[AGENT][NEUTRAL] Yeah, yeah, asking for [PII].
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] [PII] male.
[AGENT][NEUTRAL] And gracious but you [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII], yes, bye bye.