AccountId: 011433970860
ContactId: e42e0f70-f76f-4b6b-8476-4b3690cd2848
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 376130 ms
Total Talk Time (AGENT): 201874 ms
Total Talk Time (CUSTOMER): 142121 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/e42e0f70-f76f-4b6b-8476-4b3690cd2848_20250304T17:14_UTC.wav
--------------------------------------------
[AGENT][NEGATIVE] That's a mad American Public Life. My numbers [PII].
[CUSTOMER][NEUTRAL] Essamandoorqueoqueria er saber er queloloubreta polisa in rea and and and la polisa de no sotro they know this don't know you putting in 3 minutes in for my film.
[AGENT][NEUTRAL] OK, hello you that quality is the number of the police.
[CUSTOMER][NEUTRAL] It's a no sotro elano pasta simogetapolia itiamojunatarigetica as a poo yo yame para prebutapolamismosito asio youa seora medijo can numer the poliaodi.
[CUSTOMER][NEGATIVE] Etabequivocado even mandunatanuva perjetanuva yo que la mima in serra cuando intrakiokapolisa numero yotrapolia contrameo.
[AGENT][NEUTRAL] OK, Coloss of no matter.
[CUSTOMER][NEUTRAL] You look.
[AGENT][NEUTRAL] But uh
[CUSTOMER][NEGATIVE] Pueola primera is pain cuatro sincuenta errovente.
[AGENT][NEUTRAL] Is Nombre nasiento.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mariaca rode was erro reo mio esciendo esentino.
[AGENT][NEUTRAL] Is a no telephone.
[CUSTOMER][NEUTRAL] Tresero cinco Cero see the cinco.
[AGENT][NEUTRAL] OK, so it's the number of depolia que maca dear umue de la polia quetula pasado.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So yeah nonpolia.
[CUSTOMER][NEUTRAL] Yeah, they say I just tell them those.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Sirota.
[AGENT][NEUTRAL] CSSLque de Oando mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Laacciarepoquela faci is que fetigo but the primero de venti cuadro.
[AGENT][NEUTRAL] See like cabron la polisa and el venti cuatro, um, so like a medio primero no essaya encio like a devearuando is like a termmina and cite siete seo.
[CUSTOMER][NEUTRAL] I'm being quetiva part the primero de venti cuatro.
[AGENT][NEUTRAL] Siomodiu ella companion travajas esposo is on cambio the poliza poreodo differentes number of the polia la la el prime numerre polia no es a novasa el quebasa el que termina.
[CUSTOMER][NEUTRAL] Yeah, that's
[CUSTOMER][NEUTRAL] OK, youda degalo beneficio detapolida para quelo cure.
[AGENT][POSITIVE] So lepolaopia this was beneficiosoma and English novien and espanol.
[CUSTOMER][NEGATIVE] No, no, no cue.
[AGENT][NEUTRAL] Neumanera primerlo mhm Neuman era premierloel website.
[CUSTOMER][NEUTRAL] But I mean if there be any.
[CUSTOMER][NEUTRAL] OK, he.
[AGENT][NEUTRAL] See Leega masnase mana so expilo que cure sapolisa.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] See?
[CUSTOMER][NEUTRAL] The people of Cabo gracia.
[AGENT][NEUTRAL] OK, Silano. So premer beneficio is the in hospital in hospital is easing resadapi sistan desochora so mas le cure as mil novecientola resorano yesos parada la pagar de do ocopago.
[AGENT][NEUTRAL] El Oro benefices the outpatient es levacuri see um sitcomunaijia on the [PII] CT scan theapia physica.
[AGENT][NEUTRAL] Um, Sivaergenciaibana clinica dourgenciasoit prosedimienten oficina del mediole cubraza otrosiete mio deciento dolares poo themientina latura de las consultalecurimos cuatro consultas.
[AGENT][NEUTRAL] Um, alano on doctor primariole cureaventicinco, C as in doctor, um, especialista and tolecubrasta sincuenta lo masque cure son Ocho visititas por la familia alano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So this istolaturaque um econos.
[CUSTOMER][POSITIVE] OK, muchis ma gracia.
[AGENT][NEUTRAL] Seek alcohol?
[CUSTOMER][NEUTRAL] Yeah the era doria capped informacion the doctor [PII].
[AGENT][NEUTRAL] And loquirecommiendo si el medico [PII] queelaosjeta la seguro primario yesa como seconarino lepiel copago.
[CUSTOMER][POSITIVE] I love.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Yeah, actually you'll see. Uh-huh.
[CUSTOMER][NEUTRAL] Well no, April statement.
[CUSTOMER][NEUTRAL] Queolaqueista semientoel yentosa ole latheta yo medic queo mao que pueda lyfo so like a tenomandale informacion.
[AGENT][NEGATIVE] OK, solos nolo acceptancevas una factura de taada con el dinostico el dinostico is more importantessino sai la lean nega la reclamacion so quepirea is a forma itamiyaconoagalpacoseguro primario necesitamulla co loquepa seguro conosocumentos escono levatomarfo isvila's a website.
[CUSTOMER][NEUTRAL] Osea trea does it yeah seguo the main paraquea de loqueogaro.
[AGENT][NEUTRAL] Si se puedemorao and porque laicinal medical tiquebilia prime seguro primario estes seguroseario innosemos el pago asia alpaseguro primario.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But yes so lookitarabelfada for the poreo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See, um, porcorellina semana mhm.
[CUSTOMER][NEUTRAL] OK, my grace for a monthly.
[AGENT][POSITIVE] Bless you [PII] just be my American public life bye.
[CUSTOMER][NEUTRAL] No reason.
[CUSTOMER][POSITIVE] Good bye.