AccountId: 011433970860
ContactId: e40cfb11-ee5e-4c34-b9ca-cabe377affb6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22959 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 11560 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/e40cfb11-ee5e-4c34-b9ca-cabe377affb6_20250207T17:21_UTC.wav
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[CUSTOMER][NEUTRAL] The back of the number on the back and that's the number you talking about.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Not available at registration.
[CUSTOMER][NEUTRAL] Security number, that's what I was thinking on her, the one she had, they had used the social security number.