AccountId: 011433970860
ContactId: e40bdc97-da9e-4bc6-888e-365ca817e3b1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2190 ms
Total Talk Time (AGENT): 790 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/e40bdc97-da9e-4bc6-888e-365ca817e3b1_20250225T15:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello