AccountId: 011433970860
ContactId: e4091efa-f2eb-4f88-b092-a7fbcaa1fefb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 177660 ms
Total Talk Time (AGENT): 47898 ms
Total Talk Time (CUSTOMER): 110153 ms
Interruptions: 0
Overall Sentiment: AGENT=1.5, CUSTOMER=2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/e4091efa-f2eb-4f88-b092-a7fbcaa1fefb_20250618T19:59_UTC.wav
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[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] This is [PII]. May I help you?
[CUSTOMER][POSITIVE] Hi there, how are you doing today?
[AGENT][POSITIVE] I'm doing well. How about yourself?
[CUSTOMER][POSITIVE] I am doing wonderful. Um, I had a quick question that I was wondering if you could help me with. So my name is [PII]. I am the new vice president of people and culture at Camilla's house, and I have recently started and I was just given a bill um from ATL and I just was wondering if this is a bill that is paid, if it's something that's just information, or it's something that we have to still pay. So, um, could you possibly help me with that?
[AGENT][NEUTRAL] Sure, can you give me the group number that's on there?
[CUSTOMER][NEUTRAL] Of course that's 17545.
[AGENT][NEUTRAL] And I'm so sorry, what did you say your name was again?
[CUSTOMER][NEUTRAL] Uh my name is first name [PII], last name [PII]
[AGENT][NEUTRAL] And would you give me the physical address and phone number to make sure I have the right account pulled up?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um, yes, so that is [PII].
[CUSTOMER][NEUTRAL] And I'm going to assume that y'all have our company number, so let me try that because I'm not seeing any number on that bill. One moment please.
[AGENT][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] Um, while I pull that up, so that should be 305.
[CUSTOMER][NEUTRAL] 3741065
[AGENT][NEUTRAL] Alright, I do see that um pulling up your invoicing information I do see an outstanding June invoice.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK, so that is something that we have to pay out.
[AGENT][NEUTRAL] Yes, sir.
[CUSTOMER][NEUTRAL] Beautiful and then um I was wondering, is there an integration that y'all have with Paylocity so um that this funds can be automatically deducted or um no, do we have to pay it out on a regular basis like this?
[AGENT][NEUTRAL] So at this time, yes, we would need for you each time that a new invoice is generated to log into the online service center and pay you could do it that way through ACH or mail in the check or you could set up with your bank to um do an auto pay of sorts through them but it would have to be initiated through them.
[CUSTOMER][POSITIVE] OK beautiful thank you so much so I do apologize because this bill is definitely a little bit late, but I will take it to our teams and um ask them to process that as soon as possible.
[AGENT][POSITIVE] OK, fantastic thank you. Is there anything else I can help you with while we're on the phone?
[CUSTOMER][POSITIVE] No, not at this time. Thank you for all your help.
[AGENT][POSITIVE] Yes sir you have a great day. Thanks for calling APL.
[CUSTOMER][POSITIVE] You too thank you bye bye.
[AGENT][NEUTRAL] Mhm. Bye bye.