AccountId: 011433970860
ContactId: e3ebd599-80df-414c-bc61-946e5dbcbec2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 107059 ms
Total Talk Time (AGENT): 23564 ms
Total Talk Time (CUSTOMER): 62090 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/e3ebd599-80df-414c-bc61-946e5dbcbec2_20250128T22:07_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, good afternoon, um, I am an employer and we were just reconciling one of our invoices online, um, however, I wasn't not able to print the, um, adjusted invoice. I don't know if my, um, status changed or something's wrong with the system.
[AGENT][NEUTRAL] You were trying to print out an invoice but it's not letting you?
[CUSTOMER][NEUTRAL] Right, uh, I adjusted an invoice.
[AGENT][NEUTRAL] Is it giving you an error?
[CUSTOMER][NEGATIVE] Well it looks like an error. Hold on, let me get back to that page. It said us are not authorized.
[AGENT][NEUTRAL] Sure.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] So I don't know if something changed because I always used to be able to like adjust it and then print the new invoice and so it made me it made me submit the invoice for payment so I'm still not able to print the.
[AGENT][NEUTRAL] Sure, OK.
[AGENT][NEUTRAL] Oh wait, so you said you are able to submit payments it's just not letting you view and print the invoices.
[CUSTOMER][NEUTRAL] Receive the invoice.
[CUSTOMER][NEUTRAL] Right, so I ended up submitting it, but I still haven't been able to print. I was trying to print it before and I couldn't and I'm like let me try to submit thing and then I still couldn't print it, so.
[AGENT][POSITIVE] Interesting OK.
[AGENT][NEUTRAL] Sure.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, alright, well I'm sorry, what was your name?
[CUSTOMER][NEUTRAL] My name is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Do you need our group number or something like that?
[CUSTOMER][NEUTRAL] Um, hold on, I have the confirmation email.
[CUSTOMER][NEUTRAL] Are you still there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello? hm interesting.