AccountId: 011433970860
ContactId: e3cd6303-04bd-4fe4-a3b6-7ba0129a5fa6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 243789 ms
Total Talk Time (AGENT): 107222 ms
Total Talk Time (CUSTOMER): 112082 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/e3cd6303-04bd-4fe4-a3b6-7ba0129a5fa6_20250109T21:42_UTC.wav
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[AGENT][NEUTRAL] We want to Saturday.
[CUSTOMER][NEUTRAL] Uh my number is [PII].
[AGENT][NEUTRAL] We started to hear me.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] [PII] or [PII] the can noses numeral yams er joyano pertenesco alrea on the on the teniesta polisa.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yo yeah me meta you know that is bre.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, [PII] the concept for coanos.
[CUSTOMER][NEUTRAL] No esi, I got una manera porquenuncalasea a una manera de gorembolso or no.
[AGENT][NEUTRAL] Um, she's there's no pesoscursolapolica momentos cursing the other way.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I was not, was a lot.
[AGENT][NEUTRAL] My that's so so.
[CUSTOMER][NEUTRAL] See cuato er I I peron.
[CUSTOMER][NEUTRAL] Uh, cuatro sincutecinco cuarenta uve or che cheaos.
[AGENT][NEUTRAL] quarantine.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] [PII], correct?
[CUSTOMER][NEUTRAL] Yeah. Mhm.
[AGENT][POSITIVE] Perfect. Let me put a verificer so as to direction.
[CUSTOMER][NEUTRAL] This res uh milotores.
[CUSTOMER][NEUTRAL] Um, ESL lapio box resecuente cuatro and I was teassie to the sino cuatro.
[AGENT][NEUTRAL] Which is gracias el teleo quetenia que questava asocitapolicia el cuatro er dose iete novere now.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] On you for verification information when a solamente caps and parasipori receive reboso the la polia can Jaque nounallao.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let me.
[AGENT][NEUTRAL] The beneficios and elitress Marso tao me.
[AGENT][NEUTRAL] the mammografia so the biscuenta mammografia.
[CUSTOMER][NEUTRAL] Oh, CSL or Cia condoms checkro and one.
[AGENT][NEUTRAL] Yeah. Mhm.
[CUSTOMER][NEGATIVE] Embolsa um essen rembolso pero loqueloqueo uh quiro preuntareporttodo los anos que quepaque 91 Orembolso quepoa recivis.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, no, senior.
[CUSTOMER][NEUTRAL] Jaque Jaque porque come on untratamientosis nuntra tamiento loquera prevenion.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] No, uh, uh, problem que 10 tenatilisa.
[AGENT][NEUTRAL] Clara Cs person person he no metamoquenosinghera no [PII] uh.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] I look at me you know.
[AGENT][NEUTRAL] He said the police there's a betavento as the reinvent.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Oh, OK. Don't don't say no.
[AGENT][NEUTRAL] No, memo.
[CUSTOMER][NEUTRAL] OK, please study it.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, never mind.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah.