AccountId: 011433970860
ContactId: e385f7a1-ae52-4521-93ad-9ffd5b6de4a0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 82029 ms
Total Talk Time (AGENT): 26598 ms
Total Talk Time (CUSTOMER): 43789 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/e385f7a1-ae52-4521-93ad-9ffd5b6de4a0_20250523T18:50_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling IPO. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], it's [PII]. How are you today?
[AGENT][POSITIVE] I'm good. How are you?
[CUSTOMER][NEUTRAL] I'm good thanks. I have one of the admins on the line with group number [PII] [PII] and that's [PII] Jeep Ram is the abbreviation. She's calling regarding an overdue notice that they have received.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] For February, March and April, and she said that she had sent in payment for January through May and that check does show it's cleared on their end.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Come on computer.
[AGENT][NEUTRAL] Yep, yep, it sure, sure is right here. Let her know that I'll get it applied and disregard it. I don't know why the processor hasn't processed this. Oh, actually we just got it on the [PII], so technically the group should have already been lapsed, but I'll get it applied.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so just tell her to disregard the notice that she received. I will certainly be glad to tell her that.
[AGENT][NEGATIVE] Disregard it.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] All righty.
[CUSTOMER][POSITIVE] All right, thanks, [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Bye-bye.
[AGENT][NEUTRAL] Yeah.