AccountId: 011433970860
ContactId: e369e94c-c31d-4843-b7fe-52aaaef4e509
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18719 ms
Total Talk Time (AGENT): 6640 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/e369e94c-c31d-4843-b7fe-52aaaef4e509_20250124T22:48_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi this is [PII]. Can I help you?