AccountId: 011433970860
ContactId: e35f46ba-6f69-42f1-813a-4aeb432a0cd7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 43509 ms
Total Talk Time (AGENT): 8132 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/e35f46ba-6f69-42f1-813a-4aeb432a0cd7_20250324T17:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Are you there? Can you hear me?
[AGENT][NEUTRAL] Hello, can you hear me?