AccountId: 011433970860
ContactId: e35c4b08-a970-45ec-be5c-409b18843c8a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7940 ms
Total Talk Time (AGENT): 3759 ms
Total Talk Time (CUSTOMER): 7740 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/e35c4b08-a970-45ec-be5c-409b18843c8a_20250610T18:05_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thanks for calling APL. This is. How can I help you?
[CUSTOMER][NEUTRAL] But.