AccountId: 011433970860
ContactId: e356bc60-344f-4b4d-95bb-69e4b38d8143
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11979 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3539 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/e356bc60-344f-4b4d-95bb-69e4b38d8143_20250122T14:09_UTC.wav
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[CUSTOMER][NEUTRAL] Um hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?