AccountId: 011433970860
ContactId: e32e4df7-033b-4e54-9097-a19a0f4d70d0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 350220 ms
Total Talk Time (AGENT): 189603 ms
Total Talk Time (CUSTOMER): 136046 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/e32e4df7-033b-4e54-9097-a19a0f4d70d0_20250501T14:13_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] In one of the gusto.
[CUSTOMER][NEUTRAL] He remember Navitamire.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] See me that yo yo preonta porque yo meta studio who knows ultramio who knows uh city discount Ilo copagooendo soto so dereciosincuenta.
[CUSTOMER][NEGATIVE] The ciendolare and don't com yo claacion concute me puelo travajoomandalos recioso que querecioisito and via.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And information system for a num the police are gonna pay local system.
[CUSTOMER][NEUTRAL] The Enro depolia er ero docinco.
[CUSTOMER][NEUTRAL] Sare Uno soon.
[AGENT][POSITIVE] Perfect. on the porta gracias.
[CUSTOMER][NEUTRAL] I'm sorry.
[AGENT][NEUTRAL] OK, senior [PII] confirm [PII].
[CUSTOMER][NEUTRAL] She tore us a way.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It [PII].
[AGENT][NEUTRAL] Which is myositis to confirm or electron ecosystem.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. Too gracias for confirmation to you when you come up with the summit and correct.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] Mhm. OK, they can look and it can be a I love.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] [PII] but uh but clamoonapele bassos numero [PII] es un tayal.
[CUSTOMER][NEUTRAL] I mean.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] De la de lugar que con the diagnostics.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Common a documented number.
[CUSTOMER][NEUTRAL] Diagnostico de I.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Uh-huh, Gnostico deta con concordios.
[AGENT][NEUTRAL] Unbal is un condios diagnosticosos diagnostico.
[CUSTOMER][NEUTRAL] What is it?
[CUSTOMER][NEUTRAL] The the yeah OK.
[CUSTOMER][NEUTRAL] Because they go the young convento no.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] Fuck.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ecomo documentodos necessitamos likesliacion the beneficios the principal.
[CUSTOMER][NEUTRAL] You got me?
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Quescues el copagouranzao dosimia.
[CUSTOMER][NEUTRAL] OK, I'm living at [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero, OK, yeah me seguo, yeah, you can you, uh, OK, your thing ok go ahead is el plan the beneficio queloque medicloqueseguo cure eloque your teno cap.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Etienne cuando principal loss [PII] ellosinco.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Esteporeitio in linea used toreo documentose queer molesia tao [PII] que lackslica the beneficios del [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Or this car la la la explicas the beneficios and prime porque esomentlamanlicas the beneficioartago loquele cure sineargoes nonus no sotros the a ir cuento loqueremo the mental health residio er and just in a specific.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] This
[CUSTOMER][NEUTRAL] OK, one thing like the benefiio de la pequeolo process. OK, Italian.
[AGENT][POSITIVE] Uh yes, correct.
[CUSTOMER][NEGATIVE] Erato loqueriab you want no matenguo documentcuo a don delo and bio.
[AGENT][NEUTRAL] Well
[AGENT][NEUTRAL] When the state is nest.
[AGENT][NEUTRAL] Uh, in there and bienael coo adel.
[CUSTOMER][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] [PII] and [PII] and line on website secure punto. I am a [PII].
[AGENT][NEUTRAL] los quere losser.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh well.
[CUSTOMER][NEUTRAL] OK, Italian. Well, she's in mygrasa for like.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Uh-huh, OK.
[CUSTOMER][NEUTRAL] Solamente solamente solamente.
[AGENT][NEGATIVE] She sin.
[CUSTOMER][NEGATIVE] So lamente muchesse mara.
[CUSTOMER][POSITIVE] Good one by [PII].