AccountId: 011433970860
ContactId: e30fa133-ba34-4631-88c0-6a0e13dae6cf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17549 ms
Total Talk Time (AGENT): 5760 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/e30fa133-ba34-4631-88c0-6a0e13dae6cf_20250422T16:53_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?