AccountId: 011433970860
ContactId: e3040ff7-2d05-4285-a88a-04cce8a9ad26
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 81480 ms
Total Talk Time (AGENT): 21508 ms
Total Talk Time (CUSTOMER): 66262 ms
Interruptions: 2
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/e3040ff7-2d05-4285-a88a-04cce8a9ad26_20250220T20:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], hey, this is [PII]. [PII], I was just following up on, uh, the request for these ID cards I had made, uh, I've been doing all the open enrollment meetings for this group called Integra Solutions, and, uh, you know, Integra is made up of two groups, uh, one is the, uh, 23755, and, uh, that's Integra and 26696 is um IMV. I think I spoke to you on one of the requests.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yeah, the, yeah, the one that you called, yeah, I put it through, so, um, I told them to email you with confirmation so.
[AGENT][NEUTRAL] You you have
[CUSTOMER][NEGATIVE] Yeah, I was looking for them to send me the temp cards and then mail the, you know, mail to the people at home, the, uh, the original, but I haven't seen anything come, come in. I sent it. I, I've done 7 different locations now in the last 3 days. Uh, so I sent a couple in because I had, I it's like 6 people out of like 60 that didn't have their card.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So I thought well I'll just follow up on it today and make sure I get these so I just wanted to see if you, you know, had any, any news for me on it so I said you don't, OK.
[AGENT][NEUTRAL] No, I mean, it's probably still being, yeah, it's probably still being worked on.
[CUSTOMER][POSITIVE] All right, see what happens tomorrow. OK, alrighty well thank you.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Of course. Have a good day.
[CUSTOMER][NEUTRAL] You too bye bye.