AccountId: 011433970860
ContactId: e2fdd67d-f682-4a28-87cd-5b20ac350b99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 59000 ms
Total Talk Time (AGENT): 8798 ms
Total Talk Time (CUSTOMER): 24879 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/e2fdd67d-f682-4a28-87cd-5b20ac350b99_20250217T19:55_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] I'm sorry, what?
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] I, I don't know, um, what, what's her name?
[CUSTOMER][NEUTRAL] Uh, I have to look, I have to look up the part. What's your birthday.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, yes, I, I need a birthday to look up the chart.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Give me just one minute, OK?
[CUSTOMER][POSITIVE] We are proud to serve your healthcare needs. As part of our ongoing commitment to serve the healthcare needs of our region, Coffee Regional offers a wide array of.