AccountId: 011433970860
ContactId: e2c15fcb-d563-4543-b59e-a5074631bc08
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6519 ms
Total Talk Time (AGENT): 2521 ms
Total Talk Time (CUSTOMER): 1130 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/e2c15fcb-d563-4543-b59e-a5074631bc08_20250422T17:36_UTC.wav
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[AGENT][NEUTRAL] Hey [PII], this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah, hi [PII].