AccountId: 011433970860
ContactId: e2937f5c-b8d2-4f5f-9377-c25cd70ec4c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29799 ms
Total Talk Time (AGENT): 16899 ms
Total Talk Time (CUSTOMER): 6969 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/e2937f5c-b8d2-4f5f-9377-c25cd70ec4c1_20250509T14:36_UTC.wav
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[AGENT][NEUTRAL] But [PII].
[CUSTOMER][NEUTRAL] This is in unita it says swappe like his.
[AGENT][NEUTRAL] No just amona medico um dela person.
[CUSTOMER][NEGATIVE] so they not ambien.
[AGENT][NEUTRAL] The name of a tante produto normae the proto sere and the most um.
[CUSTOMER][NEUTRAL] No.