AccountId: 011433970860
ContactId: e274fea6-d286-42c0-828f-61021ce67d4c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12939 ms
Total Talk Time (AGENT): 5219 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/e274fea6-d286-42c0-828f-61021ce67d4c_20250123T17:07_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.