AccountId: 011433970860
ContactId: e269c8c6-2ac9-4f14-8c29-7e7e57232fac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 167110 ms
Total Talk Time (AGENT): 55023 ms
Total Talk Time (CUSTOMER): 83651 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/e269c8c6-2ac9-4f14-8c29-7e7e57232fac_20250505T16:03_UTC.wav
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[AGENT][NEUTRAL] I just see my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Or a [PII] era um joteno exeuro aa pera medimier oh pitala don the boy uh queos no pue in chaos masean aina er more a general [PII].
[AGENT][NEUTRAL] One of
[CUSTOMER][NEUTRAL] Um, in la pajeta apeleocor and cuarenta.
[CUSTOMER][NEUTRAL] Euongapele.
[AGENT][NEUTRAL] OK, that a number of the police.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] 0 Cincores.
[CUSTOMER][NEUTRAL] Cietecinco dosochoeelle Ocho.
[AGENT][NEUTRAL] It's a nombrena immiento.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That's yes, you may to directionic or electronico.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Iloil Abloilan.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That yes, um, so masa is no que que medio quesaviendo no seo primario.
[CUSTOMER][NEUTRAL] Eero esto macaroramento aina estano er you you I aina primero in a pencitomaa que no lament the popeita the the the sicca and qua loos.
[AGENT][NEUTRAL] Um, so estapolisa es on proveorques are a network la polisa, um, siloncaussero primario noosamilo amosa nega.
[CUSTOMER][POSITIVE] Wow.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La unica manera que quenosochosle brianos um a a los applicant los cuarentadolareiennalos applica undeduiblocopago or uncoseuroes la unica manera que quelapolilos mhm yeah.
[CUSTOMER][NEUTRAL] No, I like uh 99.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] CID school pay Algoma.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] No, no, solamentes. OK, well, gracia.
[AGENT][NEUTRAL] That is my American Public Life Paya bye.