AccountId: 011433970860
ContactId: e2679ed1-f753-43f3-896c-7117fec9ab36
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19840 ms
Total Talk Time (AGENT): 5890 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/e2679ed1-f753-43f3-896c-7117fec9ab36_20250506T15:34_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Can you hear me? Hello?