AccountId: 011433970860
ContactId: e22276a8-b6a0-46e3-b416-1921a4dbf788
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10989 ms
Total Talk Time (AGENT): 3111 ms
Total Talk Time (CUSTOMER): 950 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/e22276a8-b6a0-46e3-b416-1921a4dbf788_20250402T19:50_UTC.wav
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[AGENT][NEUTRAL] Good afternoon thank you for calling APL this is [PII].
[CUSTOMER][NEUTRAL] How you doing?