AccountId: 011433970860
ContactId: e2120803-c01c-4974-97b7-4ee86392fecb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 235039 ms
Total Talk Time (AGENT): 118732 ms
Total Talk Time (CUSTOMER): 78672 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/e2120803-c01c-4974-97b7-4ee86392fecb_20250203T14:37_UTC.wav
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[AGENT][POSITIVE] one of the gusto.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Its [PII].
[AGENT][NEUTRAL] What I wonder one of the yes.
[CUSTOMER][NEUTRAL] Westla [PII].
[AGENT][NEUTRAL] Move in.
[CUSTOMER][NEUTRAL] Kriarifikar [PII].
[AGENT][NEUTRAL] Mhm. Soopoor in the poly so.
[CUSTOMER][NEUTRAL] errodos cinco says tress uno cuatro.
[AGENT][NEUTRAL] Mute.
[CUSTOMER][NEUTRAL] C Ocho says Cinco dere says er er cinco.
[AGENT][NEUTRAL] You need that.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] I'm gonna check it out here on the forward.
[CUSTOMER][NEUTRAL] I see coming on.
[AGENT][NEUTRAL] But a verific card number.
[CUSTOMER][NEUTRAL] Cincoo er Jorge Tomas Caso Cinco yes that's the entidos.
[AGENT][NEUTRAL] Magras per confirmizing informacion and uh ESM and the hea the beneficials correct.
[CUSTOMER][POSITIVE] Correct. Mhm.
[AGENT][POSITIVE] Perfect. The police effective part the primere November square.
[AGENT][NEUTRAL] And the beneficios to solo to una a disclaimer.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's outpatient.
[AGENT][NEUTRAL] Let me
[AGENT][NEUTRAL] outpatient.
[CUSTOMER][NEUTRAL] She
[AGENT][NEUTRAL] Uh hm.
[AGENT][NEUTRAL] OK, so the before.
[CUSTOMER][NEUTRAL] Do you know not stop here.
[CUSTOMER][POSITIVE] Super good.
[AGENT][NEUTRAL] The.
[CUSTOMER][POSITIVE] She's yummy.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] They don't.
[CUSTOMER][NEUTRAL] Sure.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] some of them Florida proyomi naturalesa es cuanaosecuana.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Mhm you stay.
[AGENT][NEUTRAL] Sinos simperiola monopo uh incontrela cento.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Uh no no no no no er this is I said American uh Latina I don't know but I wanna um.
[CUSTOMER][NEUTRAL] American.
[CUSTOMER][NEUTRAL] Usna Chileno.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][NEGATIVE] Oh, I, no, no need for ceria, so you don't do this.
[CUSTOMER][NEUTRAL] Ah, mira que unito quebuno, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] Is yes it's better one, perfect. tengolos beneficios e la polisa cure as to maximo de semildo lares alano portervicious outpatient.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Yusao uh I'll goastaura or no?
[AGENT][NEUTRAL] As the momento el Paciente operanelenor caso notteliado mingo neos beneficis.
[CUSTOMER][NEUTRAL] OK, so TNA is implemented los semi perfect. OK, so we start to nombrespeoilla fecha de correct noo de reference yeah.
[AGENT][NEUTRAL] That's it.
[AGENT][POSITIVE] Correct. That's yes.
[CUSTOMER][POSITIVE] OK, muchisimas gracia quetengado uh semana de travajo quies on lindotambien.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] OK, I'll, you want me just a little bye bye.