AccountId: 011433970860
ContactId: e200ad2b-979e-4496-95f0-c262852bf555
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 387049 ms
Total Talk Time (AGENT): 206410 ms
Total Talk Time (CUSTOMER): 101822 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/e200ad2b-979e-4496-95f0-c262852bf555_20250418T20:17_UTC.wav
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[AGENT][NEUTRAL] When I tell the recipe for conusta.
[CUSTOMER][NEUTRAL] Yeah my mom.
[AGENT][NEUTRAL] Come.
[CUSTOMER][NEUTRAL] it's a guru.
[CUSTOMER][NEUTRAL] So that yeah I said powers and the consultaa mosque.
[AGENT][NEUTRAL] OK, uh, it depends it depends on the benefits you get, uh, senor senorla montes, um, mejoquesongo Carmoloco and para rutina via routina.
[CUSTOMER][NEUTRAL] See you you we as soon as it.
[AGENT][NEUTRAL] OK, uh, waapolisa.
[CUSTOMER][NEUTRAL] It says that those states.
[CUSTOMER][NEUTRAL] Enunciated do what.
[AGENT][NEUTRAL] But I don't know telephone connector.
[CUSTOMER][NEUTRAL] Yeah they should say quadrodorete.
[AGENT][NEUTRAL] Yeah, yeah.
[AGENT][NEUTRAL] Or say electronico.
[CUSTOMER][NEUTRAL] 3 [PII].
[AGENT][NEUTRAL] Yes, yes, um, one moment.
[AGENT][NEUTRAL] Belepoliaaaria supermentariaito.
[AGENT][NEUTRAL] The lemon and guarantpagona the covertura.
[AGENT][NEUTRAL] Um, you have my pen in here.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] OK, so estan particular no cure las consulta de la recita el copago, um, esta solo cure sila singagu pro ed and to ficina doctor comin injection uh leanedento elicina doctor and eso loqueculoquepagopola visa noscuarto.
[CUSTOMER][NEUTRAL] Yeah, in a consultant, the PC and.
[AGENT][NEUTRAL] No, no ubrimo consultacommota solamentetratamientooprocerrientos and aina.
[CUSTOMER][NEUTRAL] Eero.
[AGENT][NEUTRAL] No to the pharmaceuticals dental nivi um esto solamentepara loquegen fermeades eaces.
[CUSTOMER][NEUTRAL] Mm yeah, to see your boy I don't wanna pierna want him now you.
[AGENT][NEUTRAL] Uh-huh. Uh-huh.
[AGENT][NEUTRAL] Tido um sil injection telecom flu um ingestion paratibioticoses in er cuvierta um sitting in quiacelehao hequis uh porque tuna fratuacaoargotaminoso cubierto uh the muncia laboratoriosdentro de laicinal doctor is some processadosport laicinal doctor [PII] cubierto.
[AGENT][NEUTRAL] Um, so praticaretamiento op promiento.
[CUSTOMER][NEUTRAL] The amount
[CUSTOMER][NEUTRAL] So so you're my old laboratorio in central the diagnostic or no.
[AGENT][NEUTRAL] Um, seediendo CS OK, sijulaboraio dea noos er is a er CT scan on MRI it's a classes the the prosceimento soloqueo curimos are a CSN ciamente un ok uh siustetienne beneficiamin laboratoryente para laboratory normallesi socio cuer so.
[CUSTOMER][NEUTRAL] Yeah, you can say yeah OK no follow my click. I don't know though Italian, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, it's on some para prosemientosca paraque prosemiento no para la visa commotal la via la consulta es [PII].
[CUSTOMER][NEUTRAL] It's said on my hands.
[AGENT][NEUTRAL] Elde megenas no la paramoses nootro paramosqueser la visa la megencia mhm el copado de la visa la megena no sotro loramos bin loques el urgent care el copado del urgent care tin no sotros paramos.
[CUSTOMER][NEUTRAL] To be feeling in my handset.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] You're listening care?
[AGENT][NEUTRAL] So solamente espados to the caveserapelita so solo junioque no currimolocopagos.
[CUSTOMER][NEUTRAL] Yeah, so like that that that.
[CUSTOMER][NEUTRAL] Mm, yeah. Oh, OK, OK. OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] But I still think I wanna start this.
[AGENT][NEUTRAL] Denamente e cuando deseo suede podea nostra pajina uh, I'm a public punto come i puere histraporitolo beneficio quetine conpolia registra ok.
[CUSTOMER][NEUTRAL] Mhm. OK, OK. Well, um, but I think I'm gonna wanna stop.
[AGENT][NEUTRAL] on the urge of with.
[AGENT][POSITIVE] You, I mean definitely I'm on this.
[CUSTOMER][NEUTRAL] No, so like
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] When then when I started there if it doesn't matter.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] I got