AccountId: 011433970860
ContactId: e1d35b2d-a84a-4499-8170-22f66d5ec66c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36970 ms
Total Talk Time (AGENT): 9349 ms
Total Talk Time (CUSTOMER): 5020 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/e1d35b2d-a84a-4499-8170-22f66d5ec66c_20250408T14:50_UTC.wav
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[AGENT][NEUTRAL] APL this is [PII].
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi, uh, sorry, one second, I'll just check.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Um profession.
[AGENT][NEUTRAL] OK, can you hear me now?
[CUSTOMER][POSITIVE] Yes, I hear you a little better.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Hello.