AccountId: 011433970860
ContactId: e1a19e00-623a-44b6-a9d1-04f3c5964979
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49830 ms
Total Talk Time (AGENT): 8560 ms
Total Talk Time (CUSTOMER): 351 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/e1a19e00-623a-44b6-a9d1-04f3c5964979_20250612T18:06_UTC.wav
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[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Is anyone there?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you?
[AGENT][NEUTRAL] Is anyone there?