AccountId: 011433970860
ContactId: e17e3125-4250-4a90-98c2-cbcbb37b7b54
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4989 ms
Total Talk Time (AGENT): 4350 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/e17e3125-4250-4a90-98c2-cbcbb37b7b54_20250505T12:19_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?