AccountId: 011433970860
ContactId: e114e15f-0ebd-4919-8032-d55eac4532f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6409 ms
Total Talk Time (AGENT): 3509 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/e114e15f-0ebd-4919-8032-d55eac4532f4_20250527T14:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ACL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.