AccountId: 011433970860
ContactId: e0e19621-dd01-44a6-8c0e-18a48f13b5b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 278880 ms
Total Talk Time (AGENT): 140421 ms
Total Talk Time (CUSTOMER): 76462 ms
Interruptions: 0
Overall Sentiment: AGENT=1.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/e0e19621-dd01-44a6-8c0e-18a48f13b5b4_20250514T15:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] 01 of the meres Liliana.
[AGENT][POSITIVE] One of the really, I wanna put you in.
[CUSTOMER][NEUTRAL] Uh parache status the claim.
[AGENT][NEUTRAL] OK, for the.
[CUSTOMER][NEUTRAL] Cerrodos tres unosteocho dos cinco.
[CUSTOMER][NEUTRAL] Mie.
[AGENT][NEUTRAL] Which is the telephone connect.
[CUSTOMER][NEUTRAL] Credo [PII].
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] So you
[AGENT][NEUTRAL] to sin number la la la.
[CUSTOMER][NEUTRAL] Orlando Flores and Elo inocho del Sea.
[AGENT][NEUTRAL] the other is to step on the confirmerellifiios correct.
[CUSTOMER][NEUTRAL] Uh, claim.
[AGENT][POSITIVE] Oh, claims perfect. Hold on, um, called Cerio but my question.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Febre in des Milcinco.
[AGENT][NEUTRAL] Does Cincosae el Mototola.
[CUSTOMER][NEUTRAL] Quattroscientos yes.
[AGENT][NEUTRAL] er.
[CUSTOMER][NEUTRAL] See see.
[AGENT][POSITIVE] Mucha gracias.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] So the the pro the key.
[CUSTOMER][NEUTRAL] She is Doctor [PII].
[CUSTOMER][NEUTRAL] Vital MD Group Holdings.
[AGENT][NEUTRAL] OK, so we need to study in the Lima permeter.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Karanke Aurora, perfect.
[AGENT][NEUTRAL] In effect ester lamoferee process in the um mm.
[AGENT][NEUTRAL] Citrus.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The glare for process ochori Mbima unexplica in the fisos a viral empty group holding uh PO box quaente res veinte quanta.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He estamosoitanto likes Pliascia beneficios the principal paraserael copass.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Correct, no longer dalembiamo and Abril Cinco.
[AGENT][NEUTRAL] They can feel.
[AGENT][NEUTRAL] So this this call.
[AGENT][NEUTRAL] There's a.
[CUSTOMER][NEUTRAL] No, they can confirm all PO boxes by the quattroento in cuenta Oklahoma City Creo iniuattro.
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] Yes yes, correct.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] See see let be.
[AGENT][NEUTRAL] In osa tamenos facts and num ocho.
[CUSTOMER][NEUTRAL] Foxx.
[AGENT][NEUTRAL] Trese Cincove cuatroitres.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The pito ochoiete rese cinco neve cuatro in tres.
[AGENT][POSITIVE] Yes, yes, correct.
[CUSTOMER][NEUTRAL] OK, and yello and then to be a fax para quelopo.
[CUSTOMER][NEUTRAL] Processor.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK, oto mucha gracias pull information tenumla the conflict delayamada.
[AGENT][NEUTRAL] immunos.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And no momentosariado muchisimas gracias.
[AGENT][NEUTRAL] You want to.
[CUSTOMER][POSITIVE] Great, yes, at.