AccountId: 011433970860
ContactId: e07bf5fb-c107-4250-b252-90088f7f017c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18340 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4370 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/e07bf5fb-c107-4250-b252-90088f7f017c_20250619T16:14_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, hello hello.
[CUSTOMER][NEUTRAL] Anyone there?