AccountId: 011433970860
ContactId: e079ab59-728d-4fa5-a930-030570e16687
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4780 ms
Total Talk Time (AGENT): 3340 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/e079ab59-728d-4fa5-a930-030570e16687_20250102T18:23_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII]. How can.