AccountId: 011433970860
ContactId: e03fac7e-bc4c-484d-a67d-c4e56f802375
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9869 ms
Total Talk Time (AGENT): 1040 ms
Total Talk Time (CUSTOMER): 558 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/e03fac7e-bc4c-484d-a67d-c4e56f802375_20250117T16:50_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling
[CUSTOMER][NEUTRAL] Hello?