AccountId: 011433970860
ContactId: e018c33c-c10d-4c63-b495-e5646548f68d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 589849 ms
Total Talk Time (AGENT): 282126 ms
Total Talk Time (CUSTOMER): 228419 ms
Interruptions: 3
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/e018c33c-c10d-4c63-b495-e5646548f68d_20250613T12:23_UTC.wav
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[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] We're one of the guys.
[CUSTOMER][NEUTRAL] like
[AGENT][NEUTRAL] When one of the.
[CUSTOMER][NEUTRAL] One of the
[AGENT][NEUTRAL] We one of the years.
[CUSTOMER][NEUTRAL] Same.
[CUSTOMER][NEUTRAL] Well, I thought.
[CUSTOMER][NEUTRAL] You speak other
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] She.
[AGENT][NEUTRAL] Oh patient certificate number OK and some further in that.
[CUSTOMER][NEUTRAL] No, nothing sta the APL. No.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEUTRAL] Uh, Toyota.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] lot of the the AC.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEGATIVE] Sintein sin.
[AGENT][NEUTRAL] down the cylinder I was for the machine.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] on the way.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] We will
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Eroticincou ininco sales conte Florida.
[CUSTOMER][NEUTRAL] Tres.
[AGENT][NEUTRAL] Wasu.
[CUSTOMER][NEUTRAL] Uh, Miguellacheajo punto conesque.
[AGENT][NEUTRAL] The and.
[CUSTOMER][NEUTRAL] Uh, Miguel Punturoa Toyota punto.
[AGENT][NEUTRAL] for verification.
[AGENT][NEUTRAL] And the other is to correct.
[CUSTOMER][NEUTRAL] Well it's not, you know, no, no the APL la perdi no go.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, right on.
[AGENT][NEUTRAL] OK. [PII], but no, uh.
[CUSTOMER][NEUTRAL] It's in your
[AGENT][POSITIVE] and effective.
[CUSTOMER][NEUTRAL] But he
[AGENT][NEUTRAL] Mayo it's apart primeapele.
[AGENT][NEUTRAL] Um, they will form a bile una ta ta.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] As so direction
[AGENT][NEUTRAL] The [PII].
[CUSTOMER][NEUTRAL] 2
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Do.
[CUSTOMER][NEUTRAL] Do sinalo repa.
[AGENT][POSITIVE] Great.
[AGENT][NEUTRAL] It's.
[AGENT][NEUTRAL] The [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] is Miguel [PII] [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] online yeah numerro del group.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] In the end, but uh.
[CUSTOMER][NEUTRAL] Is in.
[AGENT][NEUTRAL] Claro lalo unique recomendo um primerolo a covila ta alcorreoquema amiguel punun uh.
[CUSTOMER][NEUTRAL] 2
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] 2
[AGENT][NEUTRAL] I to loginnierna mas is inscrivi.
[AGENT][NEUTRAL] So I mean a los strespasti unaster.
[AGENT][NEUTRAL] Your son.
[AGENT][NEGATIVE] Sopeido re electronico is solament so sorequeridos.
[AGENT][NEUTRAL] Social Security or member ID el coo no soars steer.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] No so nice is it?
[AGENT][POSITIVE] Closestabinolo no problem none solamente ella peo queso exacted commota borqueso comsmos and then.
[CUSTOMER][NEUTRAL] However.
[AGENT][NEUTRAL] OK, she solamente Leboa mandala tato.
[AGENT][NEUTRAL] Um, no.
[CUSTOMER][NEUTRAL] It's up here.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] I I ain't come and see.
[AGENT][NEUTRAL] Oh, so you think?
[CUSTOMER][NEUTRAL] Hey, you're sorry.
[CUSTOMER][NEUTRAL] In a company
[AGENT][NEUTRAL] Perosis sis apes in in the sao el mio es.
[CUSTOMER][POSITIVE] Yeah no it's correct.
[AGENT][NEUTRAL] OK, perfect. Sino solamente lepeun toque and a momentoda nostro system er pre duplicado so.
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Uh, no, no, no IPL from this online service center.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It is a logic or the oncoming spirit because it's like clique on there is a creo or SSA account.
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] Uh-huh, yes, correct.
[CUSTOMER][NEUTRAL] When I challenge Cinco andana agencia broker Grupo as a gui provider.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You didn't get the last. I said what.
[CUSTOMER][NEUTRAL] Or call me away.
[CUSTOMER][NEUTRAL] As a
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] So in here.
[AGENT][NEUTRAL] See, solamente is a
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEGATIVE] It's so lamented in in.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] A and.
[CUSTOMER][NEUTRAL] I think.
[AGENT][NEGATIVE] See no person, no.
[CUSTOMER][NEUTRAL] R R J.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Actually can
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] El Cora electronic de la Compania.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] If I.
[CUSTOMER][NEUTRAL] I don't know much.
[CUSTOMER][NEUTRAL] Yeah you see you see.
[CUSTOMER][NEUTRAL] Ah yeah, I don't see you.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] Yeah, I that's
[CUSTOMER][NEUTRAL] It's
[AGENT][NEUTRAL] See come out and uh.
[CUSTOMER][NEGATIVE] OK, so you may a verification for electronico and the verification for electronico is a con.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] And.
[AGENT][POSITIVE] Correct so.
[CUSTOMER][NEUTRAL] OK, I.
[AGENT][NEUTRAL] The well for most ceo ala ala ala cuentao bio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK perfect solos clamos is the puertos online.
[AGENT][NEUTRAL] Yes yes porsosoteuemeter reclass loosato pedfe or or contamenole who canalos I mean.
[CUSTOMER][NEUTRAL] Los play
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Well, perfect. OK.
[CUSTOMER][NEUTRAL] O.
[AGENT][NEUTRAL] Ms.
[CUSTOMER][NEUTRAL] Well nothing else
[CUSTOMER][NEUTRAL] Oh I supposed to do.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's just so, you know.
[CUSTOMER][NEUTRAL] This is
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Well.