AccountId: 011433970860
ContactId: dffa35fe-8edd-491a-be81-9849f53bd64c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14420 ms
Total Talk Time (AGENT): 5650 ms
Total Talk Time (CUSTOMER): 4350 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/dffa35fe-8edd-491a-be81-9849f53bd64c_20250603T17:58_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from Skin and Cancer Associates. How are you doing today?
[AGENT][POSITIVE] I'm doing well how are you?