AccountId: 011433970860
ContactId: dfb3ccfa-5a20-4205-91b5-e0ccbf3c3844
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3400 ms
Total Talk Time (AGENT): 3400 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/dfb3ccfa-5a20-4205-91b5-e0ccbf3c3844_20250307T20:12_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] For calling American Public Life. This is [PII]. How can I help you?