AccountId: 011433970860
ContactId: df55f6f7-8509-4a6b-82af-08912b66c0df
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 147520 ms
Total Talk Time (AGENT): 44001 ms
Total Talk Time (CUSTOMER): 54726 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/df55f6f7-8509-4a6b-82af-08912b66c0df_20250203T21:37_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], hi, this is [PII]. [PII], I, hi, if I needed to look at a client's invoice for a particular month, um, what's the easiest way for me to, uh, to go about that?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] So just need you just need a bill invoice?
[CUSTOMER][NEUTRAL] To see an invoice.
[CUSTOMER][NEUTRAL] Yeah, just the bill invoice.
[AGENT][NEUTRAL] I mean you can always, you can definitely always email us like whatever you need and we can get it sent over or do you have access to their like online service center? Like are you part of the.
[CUSTOMER][NEUTRAL] No, I mean for the for the individual group.
[AGENT][NEUTRAL] Portal.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] No, uh uh, no, I, I don't think I'm going to be. I don't wanna, you know, it, it's, it's just that these guys, I wanna just monitor their stuff, you know, they're a new client with me so I can just call in and ask for it then, right?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, email or call, yeah.
[CUSTOMER][NEUTRAL] Can you tell me if this group is ready for their first invoice yet?
[AGENT][NEUTRAL] Uh yeah, let me see.
[CUSTOMER][NEUTRAL] The group is called Ekusina E U C U C I N A.
[CUSTOMER][NEUTRAL] E U C U C I N A.
[AGENT][NEUTRAL] OK, give me just a second, let me look.
[AGENT][NEUTRAL] Probably need to find the.
[AGENT][NEUTRAL] 26921.
[AGENT][NEUTRAL] Doesn't look like they have an invoice, let me see.
[CUSTOMER][NEUTRAL] It might be too early because they just got started to one.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, right, it could be too early.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, 26.
[CUSTOMER][NEUTRAL] All right, all right, I'll, I'll call later in the month.
[AGENT][POSITIVE] OK, yeah, that sounds good.
[CUSTOMER][POSITIVE] Alrighty thank you.
[AGENT][POSITIVE] Of course, have a good day.
[CUSTOMER][NEUTRAL] OK. All right you too bye bye.